Delete your account

This page explains how to delete your Black Truck Booking account and exactly what happens to your data. It applies to riders and drivers.

Delete your account in the app

1. Open the Black Truck Booking app and sign in.
2. Go to You.
3. Tap Delete account.
4. Read the lists of what is deleted and what is kept.
5. Enter your password and tap Delete account.
6. Confirm when the app asks "Delete your account?". This cannot be undone.

If you have forgotten your password, sign out and tap Forgot password to set a new one, then delete your account.

The deletion takes effect right away and you are signed out of the app.

Delete your account without the app

If you cannot use the app, for example because you uninstalled it or cannot sign in, email support@blacktruckbooking.com from the email address on your account. Write "Delete my account" and tell us whether you were a rider or a driver. We will check that the request comes from the account's owner, and we may ask you a question to confirm it. We will delete the account within 7 days of confirming and write back when it is done.

What is deleted

• Your sign-in account. Your email address and password.
• Your profile. Your phone number, notification settings, profile photo (the photo files are removed), business name and about text. Your name is replaced with "Deleted user".
• Your notifications and devices. The push tokens of your phones and the notifications we queued for you.
• Your favorites. The trucks you saved. If you are a driver, everyone's favorites of your trucks are also removed.
• Your address searches. The counts of how many address searches your account made.
• Your words on rides. If you were a rider, your messages to drivers and the exact pickup addresses on your rides, past ones included (the ride keeps only the pickup area, for example Brooklyn). If you were a driver, your decline notes.
• Your review comments. The comment of every review you wrote. The stars stay.
• Rides still to come. Any open request, pending booking or accepted ride that has not started is cancelled, and the other person is told it was cancelled.
• Trucks never used. If you are a driver, any truck that has never had a ride is deleted, with its photos and service areas.

What is kept

• Past rides. A ride that has started, expired or went unanswered stays in the other person's ride history, with its pickup area, date and time, hours, price and what happened, and you appear as "Deleted user". It stays because it is also a record for the other person.
• Ratings you gave. They stay without your comments, and are no longer linked to your name. Ratings other people gave about you stay on the ride they belong to.
• Trucks with past rides (drivers). These trucks are hidden from Browse and their photos are deleted. The details of the truck (make, model, year, seats, colors, rate and description) stay for the people who rode in it.
• Backups and logs. Our hosting provider may keep backups and logs for a short time after a deletion. They are not used to bring your account back.

We do not currently set a date after which kept ride history is erased. It contains no email, phone number or exact address, and your name no longer appears in it.

Questions

Write to support@blacktruckbooking.com. Our privacy policy explains what we collect and how we use it.